Privacy Policy

Legal Disclaimer

The explanations and information provided in this document are general and high-level summaries of AilumiQ's data handling practices. This Privacy Policy is designed to comply with applicable data protection laws. Please review this policy carefully to understand how your information is collected, used, and protected.

 

1. Introduction & OverviewAt AilumiQ ("we", "us", "our"), we are committed to protecting your privacy and ensuring transparency regarding how your personal information is collected, used, and safeguarded. This Privacy Policy outlines our practices regarding data collected through our website, web applications, products, and hardware development kits (including SWIR sensor evaluation platforms, software tools, and related services).

 

2. Information We CollectWe collect information to provide better services and products to our users. The types of information we collect include:Personal Information You Provide: Name, professional email address, company affiliation, contact details, shipping address, and billing information provided when requesting product quotes, purchasing development kits, or contacting support.Technical & Telemetry Data: When utilizing software drivers, hardware SDKs, or online tools, we may collect device logs, system configurations, firmware versions, operational metrics, and error diagnostics to ensure product stability and performance.Website & Analytical Data: IP addresses, browser types, operating systems, referring URLs, and page navigation metrics gathered via standard server logs and cookies.

 

3. How We Use Your InformationWe use the collected information for the following specific purposes:Product & Service Delivery: To fulfill hardware and software orders, provide customer support, issue firmware/software updates, and deliver technical support.Research & Development: To improve our hardware performance, refine algorithm software, and enhance user experience across our technical products.Communication: To send critical technical notices, system updates, security alerts, and administrative communications.Legal & Compliance: To comply with applicable legal obligations, resolve disputes, and enforce our contractual agreements.

 

4. Information Sharing & Third PartiesAilumiQ does not sell, rent, or lease your personal data to third parties. We only share information with third parties under the following limited circumstances:Service Providers: Trusted third-party vendors who perform essential operations on our behalf (e.g., payment processing, logistics/shipping, cloud infrastructure hosting, and analytics). These providers are bound by strict confidentiality obligations.Legal Requirements: When required by law, subpoena, or government order to protect the rights, property, or safety of AilumiQ, our clients, or the public.Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition, subject to standard confidentiality protections.

 

5. Data SecurityWe implement robust physical, administrative, and technical safeguards designed to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, please note that no system or transmission over the internet can be guaranteed to be 100% secure.

 

6. User Rights & Data ControlDepending on your jurisdiction, you have specific rights regarding your personal information:Access & Correction: Request a copy of the personal data we hold about you or request corrections to inaccurate information.Deletion: Request the deletion of your personal data, subject to legitimate regulatory or legal retention obligations.Opt-Out: Unsubscribe from non-essential marketing communications at any time via the provided unsubscribe link or direct contact.

 

7. Minors' PrivacyOur products, software, and services are directed toward professionals, researchers, and technical organizations. We do not knowingly collect personal data from individuals under the age of 16. If we become aware that we have collected information from a minor, we will take immediate steps to delete it.

 

8. Changes to This Privacy PolicyWe may update this Privacy Policy periodically to reflect changes in our technology, operational practices, or legal requirements. Updated versions will be posted on our platform with a revised "Effective Date".

 

9. Contact UsIf you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact the AilumiQ team at:

 

Company: AilumiQ Privacy

OfficeEmail: info@ailumiq.com

Location: Taipei, Taiwan